Platform booking privacy default

Privacy policy

How this service handles your personal data, who processes it, and where it goes.

8 service providers6 outside the EU/EEA

This operator uses your personal data to receive, manage, and fulfill booking requests, communicate with you about your ride, and maintain the records required for payment, accounting, security, and dispute handling.

The data processed for those purposes can include your name, phone number, email address, pickup and dropoff details, booking notes, trip status history, and payment or support context where applicable.

When required to operate the service, the operator may rely on technical providers for routing, maps, communications, payment processing, and infrastructure hosting. Those providers act only within the scope needed to deliver the service.

Your data is not kept indefinitely. The active retention windows configured for this operator are shown below so that the published notice stays aligned with the live platform settings.

You may request access, correction, restriction, or deletion where applicable under the law. A separate deletion-request flow is available through the ride privacy page.

Current retention settings

  • Bookings

    3650 days
  • Client summaries

    365 days
  • Assignment logs

    180 days
  • Audit logs

    730 days

Who processes your data

To provide your booking we use the following service providers:

Maps & routing

1
  • Google Maps / Places (Google LLC)

    United States

    Address autocomplete, geocoding, route calculation and travel time estimates for your booking.

    Data shared

    Pickup/dropoff addresses and coordinates, places you search for.

    Your data may be transferred to the United States on the basis of standard contractual clauses (SCCs), unless an adequacy decision applies. Contact us to obtain a copy of the safeguards.

Email

1
  • Resend

    United States

    Sending booking, status and follow-up emails.

    Data shared

    Your email address, name, booking details and route.

    Your data may be transferred to the United States on the basis of standard contractual clauses (SCCs), unless an adequacy decision applies. Contact us to obtain a copy of the safeguards.

Chat

1
  • Telegram Messenger

    Global

    Support and booking chat with the operator team.

    Data shared

    Chat messages, your phone/username, booking details you share in chat.

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

Hosting

2
  • Webaxi platform hosting (PostgreSQL/PostgREST)

    EU / EEA

    Storing and retrieving all booking, chat and account data.

    Data shared

    All personal data processed by the platform.

    Your data is processed within the EU/EEA. Contact us with any questions.

  • Webaxi error monitoring (self-hosted GlitchTip, operated by Webaxi)

    EU / EEA

    Collecting technical error and crash reports from the booking form and web applications so that defects can be diagnosed and fixed.

    Data shared

    Error type, error message and stack trace, browser and device model, operating system version, application release, a random session identifier, and the IP address of the device that submitted the report (recorded by the monitoring service as part of normal request handling). Submitted form contents and authorization credentials are not included; the embeddable booking form also strips query parameters from the page address it reports. No analytics, no advertising identifiers, no session recording.

    Your data is processed within the EU/EEA. Contact us with any questions.

AI assistant

1
  • AI assistant provider (operator-configured)

    Global

    AI-assisted booking and support chat, and drafting operator replies.

    Data shared

    Your chat messages, booking details you share (pickup/dropoff, phone).

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

Voice assistant

1
  • Voice AI provider (speech recognition / synthesis)

    Global

    Driver voice assistant tasks (transcribing speech and speaking replies).

    Data shared

    Voice recordings and transcripts of the call.

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

Push notifications

1
  • Browser push services (your browser vendor)

    Global

    Ride status notifications to your browser.

    Data shared

    Push subscription token and ride status payload.

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

Transfers outside the EU/EEA

Some of the providers listed above may process data outside the EU. Transfers are based on standard contractual clauses and/or adequacy decisions where available:

  • Google Maps / Places (Google LLC)

    Your data may be transferred to the United States on the basis of standard contractual clauses (SCCs), unless an adequacy decision applies. Contact us to obtain a copy of the safeguards.

    United States
  • Resend

    Your data may be transferred to the United States on the basis of standard contractual clauses (SCCs), unless an adequacy decision applies. Contact us to obtain a copy of the safeguards.

    United States
  • Telegram Messenger

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

    Global
  • AI assistant provider (operator-configured)

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

    Global
  • Voice AI provider (speech recognition / synthesis)

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

    Global
  • Browser push services (your browser vendor)

    Transfers are based on standard contractual clauses; request a copy from us or from the provider.

    Global

Processed within the EU/EEA

Webaxi platform hosting (PostgreSQL/PostgREST) · Webaxi error monitoring (self-hosted GlitchTip, operated by Webaxi)